TY  - BOOK
AU  - Labovitz,George H.
AU  - Chang,Yu Sang
AU  - Rosansky,Victor
TI  - Making quality work: a leadership guide for the results-driven manager 
SN  - 0939246546 (pbk.)
PY  - 1992///
CY  - Essex Junction, VT
PB  - OMNEO
KW  - Total quality management
KW  - Consumer satisfaction
KW  - Leadership
N1  - Includes index; Bibliography: p. 191
ER  -