Labovitz, George H. <br/><br/>
Making quality work :  a leadership guide for the results-driven manager / 
George Labovitz, Yu Sang Chang, Victor Rosansky. 
 - Essex Junction, VT :  OMNEO,  c1992. 
 - vii, 198 p. :  ill. ;  25 cm. 
<br/><br/> Includes index. 
<br/><br/>Bibliography: p. 191. 
<br/><br/><label>ISBN: </label>0939246546 (pbk.) 047113211X (Wiley) 
<br/><br/><label>Nat. Bib. No.: </label>GB95-81275 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Consumer satisfaction.<br/>Leadership.