TY  - BOOK
AU  - Albrecht,Karl
TI  - At America's service: how corporations can revolutionize the way they treat their customers 
SN  - 1556230958 :
AV  - HD 9981.5 .A42 1988
PY  - 1988///
CY  - Homewood, Ill.
PB  - Dow Jones-Irwin
KW  - Service industries
KW  - United States
KW  - Management
KW  - Customer services
N1  - Includes bibliographies and index
ER  -