Albrecht, Karl,  1941- <br/><br/>
At America's service :  how corporations can revolutionize the way they treat their customers / 
Karl Albrecht. 
 - Homewood, Ill. :  Dow Jones-Irwin,  c1988. 
 - ix, 241 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographies and index. 
<br/><br/><label>ISBN: </label>1556230958 :  $19.95 
<br/><br/><label>LCCN: </label>88003564 //r963 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.--United States<br/>Customer services--Management.--United States
<br/><br/><label>LC Class. No.: </label>HD 9981.5  / .A42 1988