Koulopoulos, Thomas M. <br/><br/>
Smart companies, smart tools :  transforming business processes into business assets / 
Thomas M. Koulopoulos. 
 - New York :  Van Nostrand Reinhold,  c1997. 
 - xviii, 270 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 259-264) and index. 
<br/><br/><label>ISBN: </label>0442024967 
<br/><br/><label>LCCN: </label>97019345 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reengineering (Management)--Case studies.<br/>Communication in organizations--Technological innovations--Case studies.<br/>Industrial efficiency--Case studies.
<br/><br/><label>LC Class. No.: </label>HD 58.8  / .K675 1997