Byham, William C. <br/><br/>
Zapp! :  the lightning of empowerment : how to improve productivity, quality, and employee satisfaction / 
William C. Byham with Jeff Cox. 
 - 1st Harmony Books ed. 
 - New York :  Harmony Books,  [1990] 
 - vi, 200 p. :  ill. ;  22 cm. 
<br/><br/><label>ISBN: </label>051758283X :  $17.95 
<br/><br/><label>LCCN: </label>90041460 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Employee empowerment.<br/>Communication in management.<br/>Interpersonal relations.
<br/><br/><label>LC Class. No.: </label>HD 30.3  / .B94 1991