TY  - BOOK
AU  - Anderson,Kristin
AU  - Zemke,Ron
TI  - Tales of knock your socks off service: inspiring stories of outstanding customer service 
SN  - 0814479715 (alk. paper)
AV  - HF 5415.5 .A535 1998
PY  - 1998///
CY  - New York
PB  - AMACOM
KW  - Customer services
KW  - United States
KW  - Case studies
KW  - Consumer satisfaction
ER  -