Anderson, Kristin,  1962- <br/><br/>
Tales of knock your socks off service :  inspiring stories of outstanding customer service / 
by Kristin Anderson and Ron Zemke. 
 - New York :  AMACOM,  c1998. 
 - xiv, 193 p. :  ill. ;  23 cm. 
<br/><br/><label>ISBN: </label>0814479715 (alk. paper) 
<br/><br/><label>LCCN: </label>97029375 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--United States--Case studies.<br/>Consumer satisfaction--United States--Case studies.
<br/><br/><label>LC Class. No.: </label>HF 5415.5  / .A535 1998