TY  - BOOK
AU  - Sanders,Betsy
TI  - Fabled service: ordinary acts, extraordinary outcomes 
SN  - 0893842702 :
AV  - HF 5415.5 .S26 1995
PY  - 1995///
CY  - Amsterdam, San Diego
PB  - Pfeiffer & Co.
KW  - Customer services
KW  - Management
KW  - Employee motivation
N1  - Includes bibliographical references (p. 125) and index
ER  -