Sanders, Betsy. <br/><br/>
Fabled service :  ordinary acts, extraordinary outcomes / 
Betsy Sanders. 
 - Amsterdam ;  San Diego :  Pfeiffer & Co.,  c1995. 
 - xv, 128 p. :  ill. ;  27 cm. 
<br/><br/>Includes bibliographical references (p. 125) and index. 
<br/><br/><label>ISBN: </label>0893842702 :  $19.95 
<br/><br/><label>LCCN: </label>94024361 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management.<br/>Employee motivation.
<br/><br/><label>LC Class. No.: </label>HF 5415.5  / .S26 1995