TY  - BOOK
AU  - Tjosvold,Dean
TI  - Teamwork for customers: building organizations that take pride in serving 
T2  - The Jossey-Bass management series
SN  - 1555424910
AV  - HF 5415.5 .T55 1993
PY  - 1993///
CY  - San Francisco
PB  - Jossey-Bass Publishers
KW  - Customer services
KW  - Management
KW  - Teams in the workplace
N1  - Includes bibliographical references (p. 175-183) and index
UR  - http://www.loc.gov/catdir/toc/onix07/92028015.ht ml
ER  -