TY  - BOOK
AU  - Cloud,Henry
AU  - Townsend,John Sims
TI  - Boundaries face to face: how to have that difficult conversation you've been avoiding 
SN  - 0310221528 (alk. paper)
AV  - BV 4597.53 .C58 C59 2003 
PY  - 2003///
CY  - Grand Rapids, Mich.
PB  - Zondervan
KW  - Conflict management
KW  - Religious aspects
KW  - Christianity
KW  - Conversation
KW  - Interpersonal conflict
N1  - Part I. Why you need to have that difficult conversation -- The conversation can change your life -- The benefits of a good conversation -- Part II. The essentials of a good conversation -- Be emotionally present -- Be clear about "you" and "I" -- Clarify the problem -- Balance grace and truth -- Stay on task -- Use the formula, when you do "a," I feel "b" -- Affirm and validate -- Apologize for your part in the problem -- Avoid "shoulds" -- Be an agent for change -- Be specific -- Differentiate between forgiving and trusting -- Part III. Seeing how it's done -- Telling people what you want -- Making someone aware of something -- Stopping a behavior -- Dealing with counterattack and other problems -- Part IV. Getting ready to have the conversation -- Why you need to get ready -- How to get ready -- Part V. Having the conversation with people in your life -- With your spouse -- With someone you're dating -- With your kids -- With your parents -- With your adult children -- At work -- With people in authority
UR  - http://www.loc.gov/catdir/toc/ecip046/2003015623 .html
ER  -