TY  - BOOK
AU  - Unruh,James A.
TI  - Customers mean business: six steps to building relationships that last 
SN  - 0201590433
AV  - HF 5415.5 .U57 1996
PY  - 1996///
CY  - Reading, Mass
PB  - Addison-Wesley
KW  - Customer services
KW  - Management
KW  - Case studies
KW  - Customer relations
KW  - Success in business
N1  - Includes index
ER  -