Osborne, David,  1951- <br/><br/>
Banishing bureaucracy :  the five strategies for reinventing government / 
David Osborne and Peter Plastrik. 
 - Reading, MA :  c1997 
 - xiii, 397 p. ;  25 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0201626322 
<br/><br/><label>LCCN: </label>96045747 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Administrative agencies--United States.<br/>Bureaucracy--United States.<br/>Government productivity--United States.<br/>Customer relations--United States.<br/>Entrepreneurship--United States.
<br/><br/><label>LC Class. No.: </label>JK 421 .O72 1997