Letitia Baldrige's new manners for new times : a complete guide to etiquette - Baldrige, Letitia; Baldrige, Letitia (New York : Scribner, 2003)
pt. 6 . The key to good communication : more than electronics -- 20. How to be an interesting conversationalist -- The two V's : voice and vocabulary -- Small talk -- So what are you going to talk about? -- Extricating yourself from a conversational dilemma -- The art of giving and receiving compliments -- 21. Great telephone manners at home -- How you sound affects how people see you and feel toward you -- Dealing with a well-mannered answering machine -- 22. Classic correspondence : writing good letters and notes -- When an e-mail isn't appropriate -- The old-fashioned letter -- Helpful hints on letter writing -- Letters that fit the occasion -- Notes -- Greeting cards and holiday messages -- The personal stationery you use -- The electronic revolution -- 23. Addressing people properly -- How should you be addressed? -- When writing letters or speaking to someone -- How to address specific groups -- Afterword.
Rev. ed. of: Letitia Baldrige's complete guide to the new manners for the 90's. c1990.
Includes index.
Keywords: Etiquette