TY - BOOK AU - Powell,Guy R. TI - ROI of $ocial media : : how to improve the return on your social marketing investment / SN - 9780470827413 (hbk.) AV - HF 5415.1265 .P69 2011 PY - 2011/// CY - Singapore : PB - John Wiley & Sons (Asia), N1 - Includes bibliographical references (p. 279) and index ER -