Mader-Clark, Marjorie. <br/><br/>
The employee performance handbook :  smart strategies for coaching employees / 
Margie Mader-Clark and Lisa Guerin, J.D. 
 - Second Edition. 
 - 423 pages ;  23 cm 
<br/><br/> Revised edition of The progressive discipline handbook, 2007.  Includes index. 
<br/><br/>Introduction -- An overview of progressive discipline -- Progressive discipline basics -- Principles of effective progressive discipline -- Avoiding legal trouble -- Is it time for discipline? -- Identifying potential problems -- Deciding what action to take -- Smart discipline skills -- Why discipline is hard -- Smart talk : how to discuss a discipline problem with an employee -- Smart ways to deal with difficult employee's reactions -- Smart documentation -- Smart collaboration : involving the right -- The disciplinary steps -- Step 1: Coaching -- Step 2: Verbal warnings -- Step 3: Written warnings -- If discipline fails -- Termination -- Life after discipline -- Index. 
<br/><br/><label>ISBN: </label>9781413322453 (pbk.) 141332245X (pbk.) 
<br/><br/><label>Source: </label>1401440  QBI 
<br/><br/><label>LCCN: </label>2015031171 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Labor discipline--Handbooks, manuals, etc.<br/>Supervision of employees--Handbooks, manuals, etc.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Handbooks and manuals.
<br/><br/><label>LC Class. No.: </label>HF 5549.5 .L3  / M33 2016