TY - BOOK AU - Adamson,Brent AU - Dixon,Matthew AU - Spenner,Pat AU - Toman,Nick TI - The challenger customer: selling to the hidden influencer who can multiply your results SN - 9781591848158 (hbk.) AV - HF 5438.4 .A325 2015 PY - 2015/// CY - New York PB - Portfolio/Penguin KW - Sales management KW - Selling KW - Customer relations N1 - Includes index; Introduction: the hardest part of selling solutions -- The dark side of customer consensus -- The mobilizer -- The art of unteaching -- Building commercial insight -- Commercial insight in action -- Teaching mobilizers where they learn -- Two types of tailoring -- Taking control of consensus creation -- Making collective learning happen -- Shifting to a challenger commercial model: implications and implementation lessons ER -