TY  - BOOK
AU  - Toler,Stan
AU  - Hawk,Keith
TI  - Terrific! five star customer service: learning about excellent service from special people 
SN  - 9781937602758
PY  - 2013///]
CY  - Oklahoma City, OK
PB  - DustJacket
KW  - Customer services
KW  - Down syndrome
ER  -