TY  - BOOK
AU  - Harley,Shari
TI  - How to say anything to anyone: a guide to building business relationships that really work 
SN  - 9781608324095 :
AV  - HM 1106 .H37 2013
PY  - 2013///
CY  - Austin, Tex.
PB  - Greenleaf Book Group Press
KW  - Interpersonal relations
KW  - Success in business
KW  - Communication in management
KW  - Trust
KW  - Social aspects
N1  - Issued also as an ebook; The case for candor -- How to establish candid relationships -- You get what you ask for -- Taking the mystery out of working with others -- How to create candid managerial relationships -- Managing up with candor -- Strengthening internal business relationships -- Relationships require maintenance -- Can I trust you? -- Giving and receiving feedback : what, when, why, and how -- The feedback formula -- Tips for giving useful feedback -- What they say when you're not there -- Dealing with difficult situations -- Business relationships that really work
ER  -