TY  - BOOK
AU  - Peters,Thomas J.
AU  - Austin,Nancy
TI  - A Passion for excellence: the leadership difference 
PY  - 1985///
CY  - New York
PB  - Random House
KW  - Industrial management
KW  - United States
N1  - Gift of Rowan H. Taylor; Includes bibliographies and index; A blinding flash of the obvious -- MBWA : the technology of the obvious -- Integrity and the technology of the obvious -- Common courtesy : the ultimate barrier to competitor entry -- No such thing as a commodity -- Mere perception : the irreducible humanness of customers -- Quality is not a technique -- The smell of the customer -- The mythology of innovation, or the skunkworks tale -- Three skunks -- The context of innovation -- The smell of innovation -- Bone-deep beliefs -- Ownership -- ApplauseApplause -- Attention, symbols, drama, vision -- and love -- Transformations and enhancements : small wins, debureaucratizing and pockets of excellence -- Coaching -- Doing MBWA -- Excellence in school leadership -- What price excellence
ER  -