TY  - BOOK
AU  - Harper,Kristin S.
AU  - Paterson,Brent G.
AU  - Zdziarski,Eugene L.
ED  - National Association of Student Personnel Administrators (U.S.)
TI  - Crisis management: responding from the heart 
SN  - 0931654394
AV  - LB 2342.92 .C75 2006
PY  - 2006///
CY  - [Washington, DC]
PB  - NASPA
KW  - Crisis management
KW  - Emergency management
KW  - Universities and colleges
N1  - Includes bibliographical references
ER  -