Dinkin, Steven. <br/><br/>
Strategies for Managing Conflict in the Workplace  The Exchange Resolution Technique. 

 -  Productivity Pr  2011. 
 - 123p.  23 cm. 
<br/><br/><label>ISBN: </label>9781439852989 1439852987 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management.<br/>Negotiation.<br/>Problem solving.<br/>Negotiation in business.