Bernoff, Josh. <br/><br/>
Empowered :  unleash your employees, energize your customers, transform your business / 
Josh Bernoff, Ted Schadler. 
 - Boston, Mass. :  Harvard Business Press,  c2010. 
 - viii, 252 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references and indexes. 
<br/><br/>Why your business needs HEROes -- Employee HEROes and their projects -- Peer influence analysis -- Delivering groundswell customer service -- Empowering customers with mobile applications -- Amplifying your fans -- Do-it-yourself technology fuels the HERO compact -- Is your company ready for HEROes? -- Leading and managing HEROes -- Helping HEROes innovate -- Helping HEROes collaborate -- Keeping HEROes safe -- Supporting HEROes with technology innovation -- Becoming HERO-powered. 
<br/><br/><label>ISBN: </label>9781422155639 (hardcover : alk. paper) 1422155633 (hardcover : alk. paper) 
<br/><br/><label>LCCN: </label>2010012427 
<br/><br/><label>Nat. Bib. No.: </label>GBB065493  bnb 
<br/><br/><label>Nat. Bib. Agency Control No.: </label>015562714  Uk 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Technological innovations--Management.<br/>Business enterprises--Technological innovations.<br/>Customer services--Technological innovations.<br/>Online social networks--Economic aspects.
<br/><br/><label>LC Class. No.: </label>HD 45  / .B412 2010