TY  - BOOK
AU  - Bell,Arthur H.
AU  - Smith,Dayle M.
TI  - Difficult people at work: how to cope, how to win 
SN  - 1567317456
PY  - 2004///
CY  - New York
PB  - MJF Books
KW  - Conflict management
KW  - Interpersonal relations
KW  - Interpersonal conflict
N1  - Originally published by Barron's Educational Series, Inc. under the title Winning with Difficult People; Includes bibliographical references (p. 118-119) and index
ER  -