Bell, Arthur H.  1946- <br/><br/>
Difficult people at work :  how to cope, how to win / 
Arthur H. Bell and Dayle M. Smith. 
 - New York :  MJF Books,  c2004. 
 - vi, 122 p. :  ill. ;  20 cm. 
<br/><br/> Originally published by Barron's Educational Series, Inc. under the title Winning with Difficult People. 
<br/><br/>Includes bibliographical references (p. 118-119) and index. 
<br/><br/><label>ISBN: </label>1567317456 9781567317459 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management.<br/>Interpersonal relations.<br/>Interpersonal conflict.