TY  - BOOK
AU  - Drucker,Peter F.
AU  - Collins,James C.
TI  - The five most important questions you will ever ask about your organization
SN  - 9780470227565 (pbk.)
AV  - HD 62.6 .D777 2008
PY  - 2008///
CY  - [New York], San Francisco
PB  - Leader to Leader Institute, Jossey-Bass
KW  - Nonprofit organizations
KW  - Management
KW  - Evaluation
KW  - Organizational effectiveness
KW  - Total quality management
N1  - Includes bibliographical references and index; Why self-assessment?; Peter F. Drucker --; Question 1 : what is our mission?; Peter F. Drucker with Jim Collins --; Question 2 : who is our customer?; Peter F. Drucker with Philip Kotler --; Question 3 : what does the customer value?; Peter F. Drucker with Jim Kouzes --; Question 4 : what are our results?; Peter F. Drucker with Judith Rodin --; Question 5 : what is our plan?; Peter F. Drucker with V. Kasturi Rangan --; Transformational leadership; Frances Hesselbein --; The self-assessment process --; Suggested questions to explore
ER  -