The five most important questions you will ever ask about your organization /
Peter F. Drucker ; [with] Jim Collins ... [et al.].
- [New ed.].
- [New York] : San Francisco : Leader to Leader Institute ; Jossey-Bass, c2008.
- xx, 119 p. ; 21 cm.
Includes bibliographical references and index.
Why self-assessment? / Question 1 : what is our mission? / Question 2 : who is our customer? / Question 3 : what does the customer value? / Question 4 : what are our results? / Question 5 : what is our plan? / Transformational leadership / The self-assessment process -- Suggested questions to explore. Peter F. Drucker -- Peter F. Drucker with Jim Collins -- Peter F. Drucker with Philip Kotler -- Peter F. Drucker with Jim Kouzes -- Peter F. Drucker with Judith Rodin -- Peter F. Drucker with V. Kasturi Rangan -- Frances Hesselbein --
9780470227565 (pbk.) 0470227567 (pbk.)
2008009374
GBA849316 bnb
014568177 Uk
Nonprofit organizations--Management--Evaluation. Organizational effectiveness--Evaluation. Total quality management--Evaluation.