TY - BOOK AU - Runde,Craig E. AU - Flanagan,Tim A. TI - Building conflict competent teams SN - 9780470189474 (cloth) AV - HD 66 .R86 2008 PY - 2008/// CY - San Francisco, [Greensboro, NC] PB - Jossey-Bass, Center for Creative Leadership KW - Teams in the workplace KW - Management KW - Interpersonal conflict KW - Conflict management N1 - Includes bibliographical references (p. 217-223) and index; 1. A team in conflict -- 2. Where conflict comes from, and why it is so hard to manage -- 3. Creating the right climate -- 4. Constructive communication -- 5. Techniques for staying on trace -- 6. Special cases : global and virtual teams -- 7. Getting started on the road to conflict competence -- Epilogue UR - http://www.loc.gov/catdir/enhancements/fy0810/2008004730-d.html UR - http://www.loc.gov/catdir/enhancements/fy0810/2008004730-t.html UR - http://www.loc.gov/catdir/enhancements/fy0833/2008004730-b.html ER -