Building conflict competent teams - Runde, Craig E., 1951-; Flanagan, Tim A., 1955- (San Francisco : Jossey-Bass ; [Greensboro, NC] : Center for Creative Leadership, 2008)
1. A team in conflict -- 2. Where conflict comes from, and why it is so hard to manage -- 3. Creating the right climate -- 4. Constructive communication -- 5. Techniques for staying on trace -- 6. Special cases : global and virtual teams -- 7. Getting started on the road to conflict competence -- Epilogue.
Includes bibliographical references (p. 217-223) and index.
Keywords: Teams in the workplace -- Management; Interpersonal conflict; Conflict management