TY  - BOOK
AU  - Chaney,Lillian H.
AU  - Martin,Jeanette S.
TI  - The essential guide to business etiquette
SN  - 9780275997144 (alk. paper)
AV  - HF 5389 .C468 2007
PY  - 2007///
CY  - Westport, Conn.
PB  - Praeger
KW  - Business etiquette
KW  - Interpersonal relations
KW  - Business communication
KW  - Self-presentation
N1  - Includes bibliographical references (p. [167]-183) and index; Introduction --; 1; Job interview etiquette --; Applicant etiquette --; Interviewer etiquette --; 2; Business dress and grooming --; Dress considerations --; Attributes of dress --; Research findings related to business dress --; Business professional attire --; Business casual attire --; Dress for special events and occasions --; 3; Office politics --; Self-promotion --; Honesty and truth-telling --; Compliments and flattery --; Gossip --; Favors and hidden motives --; Dress and grooming --; Business socializing and etiquette --; 4; Social sensitivity --; Office courtesies --; Disabled persons --; Office conflict --; Sexual harassment --; Office romance --; 5; Electronic communication etiquette --; Telephones --; Speakerphones --; Cellular telephones and pagers --; Answering machines and voice mail --; Electronic mail (e-mail) --; Blackberry devices --; Facsimile (fax) transmissions --; 6; Manners for special occasions and events --; Births and birthdays --; Illnesses and injuries --; Hospital etiquette --; Holiday and office parties --; Weddings and wedding anniversaries --; Business receptions, conventions, and trade shows --; Promotions and retirements --; Funerals --; 7; Written communication manners --; Letter and memorandum formats --; Stationery --; Writing guidelines --; Thank-you notes --; Condolence letters --; Congratulatory letters --; Invitations --; Acceptance or regrets --; Announcements --; Complaint letters --; Cards --; 8; Dining etiquette --; Styles of eating and place settings --; Basic guidelines for business dining --; Problem dining situations --; Manners for difficult-to-eat foods --; Cultural variations in dining etiquette --; 9; Business entertaining --; Restaurant entertaining --; Wine and toasting etiquette --; Entertaining at private clubs, sporting events, and the theater --; Cocktail parties and receptions --; Home entertaining --; Entertaining international visitors --; 10; Meeting etiquette --; Meeting planning and preparation --; Introductions and seating arrangements --; Chairing responsibilities --; Participant responsibilities --; Refreshments --; Follow-up activities --; Business meal meetings --; Conventions --; Virtual meetings --; Multicultural meetings --; 11; Presentations --; Eye contact, posture, and gestures --; Presentation attire --; Vocal characteristics --; Presentation organization --; Humor --; Visual aids --; Presenter etiquette --; Distracting or annoying presenter behaviors --; Presenter introductions --; Audience etiquette --; 12; Sports etiquette --; Rules of etiquette for all sports --; Handball and racquet sports etiquette --; Golf etiquette --; Water sports etiquette --; Gym or health club etiquette --; Hunting and fishing etiquette --; Running, biking, and rollerblading etiquette --; Spectator etiquette --; 13; Travel etiquette --; Suggestions for business travel --; Air travel etiquette --; Bus, train, and mass transit etiquette --; Automobile etiquette --; Taxicab and limousine etiquette --; Cruise ship etiquette --; Hotel manners --; 14; Global manners --; Travel preparation --; Guidelines for global interactions --; Tips for women business travelers --; Manners for selected regions of the world --; Notes --; Index
ER  -