TY  - BOOK
AU  - Stone,Douglas
AU  - Patton,Bruce
AU  - Heen,Sheila
TI  - Difficult conversations: how to discuss what matters most 
SN  - 014028852X (pbk.) :
AV  - BF 637 .C45 S78 2000
PY  - 2000///, c1952
CY  - New York, N.Y.
PB  - Penguin Books
KW  - Interpersonal communication
KW  - Case studies
N1  - Originally published: New York, N.Y. : Viking, 1952
ER  -