Kegan, Robert. <br/><br/>
How the way we talk can change the way we work :  seven languages for transformation / 
Robert Kegan, Lisa Laskow Lahey. 
 - San Francisco, CA :  Jossey-Bass,  c2001. 
 - ix, 241 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references (p. 185-186) and index. 
<br/><br/>Introduction : What do you really want...and what will you do to keep from getting it? -- pt. 1. The internal languages : building the new machine. -- From the language of complaint to the language of commitment -- From the language of blame to the language of personal responsibility -- From the language of New Year's resolutions to the language of competing commitments : diagnosing the immunity to change -- From the language of big assumptions that hold us to the language of assumptions we hold : disturbing the immunity to change -- pt. 2. The social languages : maintaining and upgrading the machine. -- From the language of prizes and praising to the language of ongoing regard -- From the language of rules and policies to the language of public agreement -- From the language of constructive criticism to the language of deconstructive criticism -- pt. 3. Carrying on the work. -- Running the internal languages -- Running the social languages -- Epilogue : Toward the transformation highway : transcending the limits of the information age. 
<br/><br/><label>ISBN: </label>078796378X (pbk.) 9780787963781 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in management.<br/>Business communication.
<br/><br/><label>LC Class. No.: </label>BF637.C45  / K44 2001