TY  - BOOK
AU  - Grubbs-West,Lorraine
TI  - Lessons in loyalty: how Southwest Airlines does it : an insider's view 
SN  - 0976252856 (pbk.)
AV  - HF 5549 .G755 2005
PY  - 2005///
CY  - Dallas
PB  - CornerStone Leadership Institute
KW  - Southwest Airlines Co
KW  - Personnel management
KW  - Employee loyalty
KW  - Customer loyalty
ER  -