The hard truth about soft skills : workplace lessons smart people wish they'd learned sooner - Klaus, Peggy; Rohman, Jane.; Hamaker, Molly (New York, NY : Collins, 2007)
Control yourself -- Getting the job done -- When you open your mouth...and then some -- Handling your critics -- What, me political? -- Branding and bragging -- Hot buttons: gender, generation, and culture -- Leading the troops -- Don't skip your soft skills.
Includes index.
Keywords: Communication in management; Business communication; Interpersonal relations; Psychology, Industrial