TY  - BOOK
AU  - Swets,Paul W.
TI  - The art of talking so that people will listen: getting through to family, friends, and business associates 
SN  - 0130478458
AV  - BF 637 .C45 S87 1983
PY  - 1983///
CY  - Englewood Cliffs, N.J.
PB  - Prentice-Hall
KW  - Interpersonal communication
N1  - "A Spectrum book."; Includes bibliographical references and index
ER  -