Swets, Paul W. <br/><br/>
The art of talking so that people will listen :  getting through to family, friends, and business associates / 
Paul W. Swets. 
 - Englewood Cliffs, N.J. :  Prentice-Hall,  c1983. 
 - xv, 188 p. :  ill. ;  21 cm. 
<br/><br/> "A Spectrum book." 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0130478458 0130478377 (pbk.) 
<br/><br/><label>LCCN: </label>83010951 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal communication.
<br/><br/><label>LC Class. No.: </label>BF 637 .C45  / S87 1983