Shawchuck, Norman, 1935-2012. Managing the congregation : building effective systems to serve people / Norman Shawchuck, Roger Heuser. - Nashville : Abingdon Press, c1996. - 387 p. : ill. ; 24 cm. Includes bibliographical references (p. 359-377) and indexes. ISBN: 0687230721 (acid-free paper) LCCN: 95026561 Subjects--Topical Terms: Church management. LC Class. No.: BV 652 / .S456 1996