TY  - BOOK
AU  - Crosby,Philip B.
TI  - Quality without tears: the art of hassle-free management 
SN  - 0070145113 (pbk.) :
AV  - TS156.6 .C764 1995
PY  - 1995///, c1984
CY  - New York
PB  - McGraw-Hill
KW  - Quality assurance
N1  - Includes index
ER  -