Crosby, Philip B. <br/><br/>
Quality without tears :  the art of hassle-free management / 
Philip B. Crosby. 
 - 1st McGraw-Hill pbk. ed. 
 - New York :  McGraw-Hill,  1995, c1984. 
 - xiii, 205 p. ;  21 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0070145113 (pbk.) :  $9.95 
<br/><br/><label>LCCN: </label>
<br/><br/><label>Nat. Bib. No.: </label>GB99-48121 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality assurance.
<br/><br/><label>LC Class. No.: </label>TS156.6  / .C764 1995