TY - BOOK AU - Smith,Frank J. TI - Organizational surveys: the diagnosis and betterment of organizations through their members SN - 0805843841 (alk. : paper) AV - HF 5549.5.A83 S65 2003 PY - 2003/// CY - Mahwah, N.J. PB - Lawrence Erlbaum Associates KW - Employee attitude surveys KW - Organizational effectiveness KW - Evaluation N1 - Includes bibliographical references (p. 263-268) and indexes ER -