Winning ways : achieving zero-defect service / Jacques Horovitz ; foreword by Gilbert Trigano.
Material type:
TextLanguage: English Original language: French Publication details: Cambridge, Mass. : Productivity Press, c1990.Description: xxii, 143 p. : ill. ; 24 cmISBN: - 091529978X (alk. paper) :
- Qualit�e de service. English
- HF 5415.5 .H6313 1990
| Item type | Current library | Call number | Status | Barcode | |
|---|---|---|---|---|---|
Book
|
Storms Research Center Main Collection | HF 5415.5 .H6313 1990 (Browse shelf(Opens below)) | Available | 98624869 |
Browsing Storms Research Center shelves,Shelving location: Main Collection Close shelf browser (Hides shelf browser)
| HF 5415.5 .A535 1998 Tales of knock your socks off service : inspiring stories of outstanding customer service / | HF 5415.5 .B478 1952 Discovering the soul of service : the nine drivers of sustainable business success / | HF 5415.5 .B528 1993 Raving fans : a revolutionary approach to customer service / | HF 5415.5 .H6313 1990 Winning ways : achieving zero-defect service / | HF 5415.5 .J639 1998B Customer orientation and market action / | HF 5415.5 .R435 2016 Service design for business : a practical guide to optimizing the customer experience / | HF 5415.5 .S26 1995 Fabled service : ordinary acts, extraordinary outcomes / |
Translation of: La qualite��?� de service.
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