Includes bibliographical references (pages 268-276).

Understanding crisis -- Is this a crisis or isn't it? -- Dangerous opportunity -- What to do first -- Triage -- Slap : what to do when you fear suicide -- Connecting -- Deep listening -- Getting help when you need it -- Calling in reinforcements -- Developing an action plan -- Interventions -- Crisis compendium -- Accidents -- Anger -- Bullying -- Cheating -- Cutting + self-injurious behavior -- Death -- Divorce -- Dropping out -- Eating disorders -- Hazing -- Incest -- Post-traumatic stress disorder -- Pregnancy -- Rape -- Sexual abuse -- Sexual identity confusion -- Sexually transmitted diseases -- Substance abuse + addiction -- Suicide -- Terror -- Trouble with the law -- Violence -- Prevention inside/out -- Inside prevention : building resilience -- Outside prevention : building preventive partnerships -- A final word -- Appendices -- Action plan worksheet -- Child abuse reporting numbers -- Emotional map -- First aid for an overdose -- State sex offender registries -- The serenity prayer -- Glossary of child protective services terms.