Includes bibliographical references and index.

Information flow is your lifeblood. Manage with the force of facts ; Can your digital nervous system do this? ; Create a paperless office -- Commerce : the Internet changes everything ; Ride the inflection rocket ; The Middleman must add value ; Touch your customers ; Adopt the web lifestyle ; Change the boundaries of business ; Get to market first -- Manage knowledge to improve strategic thought. Bad news must travel fast ; Convert bad news to good ; Know your numbers ; Shift people into thinking work ; Raise your corporate IQ ; Big wins require big risks -- Bring insight to business operations. Develop processes that empower people ; Information technology enables reengineering ; Treat it as a strategic resource -- Special enterprises. No health care system is an island ; Take government to the people ; When reflex is a matter of life and death ; Create connected learning communities -- Expect the unexpected. Prepare for the digital future.