The department head's guide to assessment implementation in administrative and educational support units (Record no. 138005)

MARC details
000 -LEADER
fixed length control field 01424cam a2200193 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20251028093436.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 200924n 000 0 eng u
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780875861302
035 ## - SYSTEM CONTROL NUMBER
System control number (Sirsi) a95214
035 ## - SYSTEM CONTROL NUMBER
System control number (Sirsi) a95214
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number LB 2341 .A87 N46 2000
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Nichols, Karen W.
245 ## - TITLE STATEMENT
Title The department head's guide to assessment implementation in administrative and educational support units
Statement of responsibility, etc. Karen W. Nichols and James O. Nichols
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York,
Name of publisher, distributor, etc. Agathon Press,
Date of publication, distribution, etc. c. 2000
300 ## - PHYSICAL DESCRIPTION
Extent 127 pages.
500 ## - GENERAL NOTE
General note Includes appendices.
590 ## - LOCAL NOTE (RLIN)
Local note The first publication to recognize that while administrative and educational support (AES) units should conduct assessment to improve their services, their assessment focus and procedures are substantively different from those in the institution's instructional programs. The Department Head's Guide leads AES staff through formulation of administrative service objectives, to identification of means of assessment, as well as primary and secondary criteria for success, and ultimately to using the results of assessment activities to improve services. Among the AES units for which the authors provide examples of the process are the Office of the Registrar, the Library, the Career Center, and the Accounting Department. Assessment implementation in public service and research units is also discussed.
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total checkouts Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type
    Library of Congress Classification     Storms Research Center Storms Research Center Main Collection 10/28/2025   LB 2341 .A87 N46 2000 98652960 10/28/2025 14.00 10/28/2025 Book