MARC details
| 000 -LEADER |
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| fixed length control field |
04416cam a2200529 i 4500 |
| 001 - CONTROL NUMBER |
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| control field |
ocn876833537 |
| 003 - CONTROL NUMBER IDENTIFIER |
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OCoLC |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20251028093336.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
140414s2014 nyu 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
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| LC control number |
2014014006 |
| 035 ## - SYSTEM CONTROL NUMBER |
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| System control number |
(Sirsi) i9781455582976 |
| 040 ## - CATALOGING SOURCE |
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| Original cataloging agency |
DLC |
| Language of cataloging |
eng |
| Description conventions |
rda |
| Transcribing agency |
DLC |
| Modifying agency |
YDX |
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OCLCF |
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YDXCP |
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BTCTA |
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BDX |
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BKL |
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CDX |
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H9Z |
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CHVBK |
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VF$ |
| 019 ## - |
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870199619 |
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870287543 |
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892063366 |
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894329611 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9781455582976 (hardback) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
1455582972 (hardback) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| Canceled/invalid ISBN |
9781455558001 (ebook) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| Canceled/invalid ISBN |
9781478983033 (audio download) |
| 035 ## - SYSTEM CONTROL NUMBER |
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| System control number |
(OCoLC)876833537 |
| Canceled/invalid control number |
(OCoLC)870199619 |
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(OCoLC)870287543 |
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(OCoLC)892063366 |
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(OCoLC)894329611 |
| 042 ## - AUTHENTICATION CODE |
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| Authentication code |
pcc |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
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| Classification number |
HD 59 |
| Item number |
.D487 2014 |
| 049 ## - LOCAL HOLDINGS (OCLC) |
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| Holding library |
VF$A |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Dezenhall, Eric. |
| 245 10 - TITLE STATEMENT |
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| Title |
Glass jaw : |
| Remainder of title |
a manifesto for defending fragile reputations in an age of instant scandal / |
| Statement of responsibility, etc. |
Eric Dezenhall. |
| 250 ## - EDITION STATEMENT |
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| Edition statement |
First edition. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
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| Place of production, publication, distribution, manufacture |
New York, NY : |
| Name of producer, publisher, distributor, manufacturer |
Twelve |
| Date of production, publication, distribution, manufacture, or copyright notice |
2014 |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
274 pages |
| Dimensions |
24 cm |
| 336 ## - CONTENT TYPE |
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| Content type term |
text |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
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| Media type term |
unmediated |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
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| Carrier type term |
volume |
| Source |
rdacarrier |
| 500 ## - GENERAL NOTE |
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| General note |
Includes index. |
| 520 ## - SUMMARY, ETC. |
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| Summary, etc. |
"In boxing terms, a tough-looking fighter who can't take a punch is said to have a "glass jaw," and so it is these days with targets of controversy. Down the rabbit hole of scandal, the weak are strong, the strong are weak. GLASS JAW is a manifesto for these times, written by crisis management warhorse Eric Dezenhall who has spent three decades inside of some of the most intense controversies in recent memory. In the digital age of 24/7 news, information is easily acquired and quickly spread, and this has changed the fundamental nature of controversy, rendering once mighty organizations and individuals powerless against scandal. Think Toyota, Susan G. Komen, Paula Deen, Tiger Woods, Penn State and Joe Paterno, BP, the Duke Lacrosse players, Lance Armstrong, Manti Te'o, and Anthony Weiner. Here Dezenhall defines this new reality where information moves at the speed of light and reputations are tarnished ever faster. In GLASS JAW, he analyzes controversy and scandal from the perspective of the truth-telling crisis management veteran to demystify the paper tiger "spin" industry, offering lessons learned, crucial corrective measures, and counterintuitive insights, such as: How there really is no getting ahead of a bad story The art of the public apology Why a crisis is not an opportunity and Hemingway's The Old man and the Sea is the I Ching of crisis management (because the old man survived and nothing more) The problem with "getting it all out there" and The Nixon Fallacy: if only he had just said "I screwed up," the whole thing would have gone away-not a chance Why you are the enemy: the self sabotage of technology, cameras, tweets, and emails "-- |
| Assigning source |
Provided by publisher. |
| 505 00 - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
Machine generated contents note: |
| Miscellaneous information |
SECTION I |
| Title |
How Scandal Has Changed (and How It Hasn't) -- |
| Miscellaneous information |
ch. 1 |
| Title |
The Fiasco Vortex -- |
| Miscellaneous information |
ch. 2 |
| Title |
When Scandal Went to Sleep -- |
| Miscellaneous information |
ch. 3 |
| Title |
"Monetizing Humiliation" -- |
| Miscellaneous information |
ch. 4 |
| Title |
Brittle -- Why and How Goliath Became David (Part 1 -- The Syndrome) -- |
| Miscellaneous information |
ch. 5 |
| Title |
Brittle -- Why and How Goliath Became David (Part 2 -- The Mindset) -- |
| Miscellaneous information |
ch. 6 |
| Title |
Social Media Is the Problem, Rarely the Solution -- |
| Miscellaneous information |
SECTION II |
| Title |
Who Do You Think You're Spinning? -- |
| Miscellaneous information |
ch. 7 |
| Title |
The Eight Most Baseless Crisis Management Cliches -- |
| Miscellaneous information |
ch. 8 |
| Title |
The Three Apologies -- |
| Miscellaneous information |
ch. 9 |
| Title |
The "Spindustrial" Complex -- |
| Miscellaneous information |
ch. 10 |
| Title |
The Myth of Reputation Management (Whatever That Means) -- |
| Miscellaneous information |
SECTION III |
| Title |
The Physics of Controversy -- |
| Miscellaneous information |
ch. 11 |
| Title |
Controversy Shortcuts and Cascades -- |
| Miscellaneous information |
ch. 12 |
| Title |
The Ingredients of Scandal -- |
| Miscellaneous information |
SECTION IV |
| Title |
Redefining What It Means to Win -- |
| Miscellaneous information |
ch. 13 |
| Title |
The Controversy "Iceberg" -- |
| Miscellaneous information |
ch. 14 |
| Title |
Fewer Gurus, More Grown-ups. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Public relations. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Reputation. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Public opinion. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Crisis management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Corporate image. |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
BUSINESS & ECONOMICS / Public Relations. |
| Source of heading or term |
bisacsh |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
PSYCHOLOGY / Applied Psychology. |
| Source of heading or term |
bisacsh |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Corporate image. |
| Source of heading or term |
fast |
| Authority record control number or standard number |
(OCoLC)fst00879659 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Crisis management. |
| Source of heading or term |
fast |
| Authority record control number or standard number |
(OCoLC)fst00883617 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Public opinion. |
| Source of heading or term |
fast |
| Authority record control number or standard number |
(OCoLC)fst01082785 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Public relations. |
| Source of heading or term |
fast |
| Authority record control number or standard number |
(OCoLC)fst01082892 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Reputation. |
| Source of heading or term |
fast |
| Authority record control number or standard number |
(OCoLC)fst01763600 |
| 994 ## - |
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C0 |
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VF$ |