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Evaluating reference services : a practical guide /

Whitlatch, Jo Bell.

Evaluating reference services : a practical guide / Jo Bell Whitlatch. - Chicago : American Library Association, 2000. - vi, 226 p. ; 23 cm.

Includes bibliographical references and index.

ISBN: 0838907873 (alk. paper)

LCCN: 00038052

Subjects--Topical Terms:
Reference services (Libraries)--Evaluation.

LC Class. No.: Z711 / .W45 2000

Dewey Class. No.: 025.5/2

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