Quality in action : 93 lessons in leadership, participation, and measurement /
Townsend, Patrick L.
Quality in action : 93 lessons in leadership, participation, and measurement / Patrick L. Townsend, Joan E. Gebhardt. - New York, N.Y. : J. Wiley, c1992. - xxi, 262 p. : ill. ; 24 cm.
Includes bibliographical references and index.
0471552062 (alk. paper) : $24.95
91025776
Total quality management.
Industrial management.
HD 62.15 / .T69 1992
Quality in action : 93 lessons in leadership, participation, and measurement / Patrick L. Townsend, Joan E. Gebhardt. - New York, N.Y. : J. Wiley, c1992. - xxi, 262 p. : ill. ; 24 cm.
Includes bibliographical references and index.
0471552062 (alk. paper) : $24.95
91025776
Total quality management.
Industrial management.
HD 62.15 / .T69 1992