Quality in action : 93 lessons in leadership, participation, and measurement /

Townsend, Patrick L.

Quality in action : 93 lessons in leadership, participation, and measurement / Patrick L. Townsend, Joan E. Gebhardt. - New York, N.Y. : J. Wiley, c1992. - xxi, 262 p. : ill. ; 24 cm.

Includes bibliographical references and index.

0471552062 (alk. paper) : $24.95

91025776


Total quality management.
Industrial management.

HD 62.15 / .T69 1992