Making quality work : a leadership guide for the results-driven manager /

Labovitz, George H.

Making quality work : a leadership guide for the results-driven manager / George Labovitz, Yu Sang Chang, Victor Rosansky. - Essex Junction, VT : OMNEO, c1992. - vii, 198 p. : ill. ; 25 cm.

Includes index.

Bibliography: p. 191.

0939246546 (pbk.) 047113211X (Wiley)

GB95-81275


Total quality management.
Consumer satisfaction.
Leadership.