At America's service : how corporations can revolutionize the way they treat their customers /
Albrecht, Karl, 1941-
At America's service : how corporations can revolutionize the way they treat their customers / Karl Albrecht. - Homewood, Ill. : Dow Jones-Irwin, c1988. - ix, 241 p. : ill. ; 24 cm.
Includes bibliographies and index.
1556230958 : $19.95
88003564 //r963
Service industries--Management.--United States
Customer services--Management.--United States
HD 9981.5 / .A42 1988
At America's service : how corporations can revolutionize the way they treat their customers / Karl Albrecht. - Homewood, Ill. : Dow Jones-Irwin, c1988. - ix, 241 p. : ill. ; 24 cm.
Includes bibliographies and index.
1556230958 : $19.95
88003564 //r963
Service industries--Management.--United States
Customer services--Management.--United States
HD 9981.5 / .A42 1988